Payments & Registration Fees

Some competitions on Pentas require a registration fee. Here is everything you need to know about payments on the platform.

When Are Fees Required?

Registration fees are set by the competition organiser. Not all competitions charge a fee — some are free to enter. The fee amount and any applicable charges are displayed on the competition registration page before you commit to registering. In some cases the organiser may waive a team's fee (for example, for award recipients) — if your fee is waived, no payment is needed.

What Do Fees Cover?

Registration fees typically cover:

Administrative costs of running the competition
Certificate generation and issuance
Platform processing fees
Award prizes and trophies (where applicable)

Accepted Payment Methods

Pentas supports multiple payment methods through authorised payment gateways (such as Chip, UiTMPay, KiplePay, Billplz, ToyyibPay, and SenangPay):

Online banking (FPX)
Credit and debit cards (Visa, Mastercard)
e-Wallets (where available)

For some registrations, the organiser may instead arrange payment by Bank Transfer or a Local Order (LO). These are recorded manually and verified by the organiser before your registration is confirmed.

Completing Your Payment

Register your team — if the competition charges a fee, you will be directed to the payment step
Choose your preferred payment method
Complete the transaction on the payment gateway — do not close the browser window until you are redirected back to Pentas

If Your Payment Fails

If a transaction does not go through, the payment is marked as Failed rather than left pending. You can retry the payment from your participant dashboard at any time. If a payment failed but money still left your account, do not pay again — contact us with your transaction details and we will help reconcile it.

Bank Transfer & Local Order Verification

Bank Transfer and Local Order (LO) payments are not confirmed instantly. Your team's payment will show as awaiting verification until the organiser verifies the payment record. This is normally quick, but may take longer during peak registration periods.

Payment Security

All transactions are processed by authorised third-party payment gateways. Pentas does not store your full payment card details. All payments use encrypted HTTPS connections.

Receipts

A payment receipt will be emailed to you automatically after a successful transaction. You can also view and download your receipt from the Payments section of your dashboard.

Refund Policy

Refund requests must be submitted within 7 days of payment. Refunds are subject to the organiser's refund policy and are not guaranteed. Contact us at contact.digit360@gmail.com for refund queries.